YOUR QUESTIONS ANSWERED

Frequently Asked Questions

Everything you need to know before enquiring about physical gold.

What products does African Gold Exchange offer?

Our catalogue presents physical gold products available for enquiry. Please review each product page and contact us to confirm the precise weight, purity, manufacturer, documentation, and availability.

How do I request a quotation?

Choose a product and select Enquire, or use the Contact page. Tell us the product and quantity you need. Our team will discuss the current quotation and relevant terms.

Are the website market prices the same as product selling prices?

No. The world spot price is a market reference. Physical gold bar quotations may include a premium and other applicable charges. A quotation must be confirmed directly with our team.

How often is the gold market information updated?

The live quote is retrieved from an external data provider and cached briefly. The Daily, Weekly, and 30 Days views use historical daily closing prices, not minute-by-minute intraday charts. The provider may be unavailable at times.

How do I know the weight and purity of a product?

Review the specifications on its product page. Ask our team to confirm the actual item, markings, assay or certification information, and any accompanying documents before purchasing.

Where does the transaction take place?

The proposed purchasing process involves a bank-branch meeting by prior arrangement. Confirm the exact location and steps with our team before travelling.

Can I pay directly on the website?

No. The website is an enquiry and consultation platform; it does not collect gold purchase payments online. Do not transfer funds based solely on a message or unverified payment instruction.

How do I collect my gold?

Our team will explain the agreed inspection, payment confirmation, documentation, and collection process before your appointment.

What condition must my gold be in for African Gold Exchange to agree to buy it back?

You MUST keep the original tamper-proof packet unopened and the seal intact. Do NOT open, cut, or break the seal. An intact, unopened packet is mandatory for African Gold Exchange to agree to buy back your gold. Any buyback remains subject to inspection, authenticity checks, and the terms agreed with our team.

Can I reserve a particular gold bar?

Please contact us with the desired product and quantity. Availability and any reservation arrangements must be confirmed by our team.

Do you offer investment advice or guaranteed returns?

No investment return is guaranteed. Our website provides product information and general educational material, not personalised investment advice. Seek independent professional advice when appropriate.

Can I request a consultation before buying?

Yes. Use the consultation or contact form to explain your questions and preferred product. Our team can respond using the contact details you provide.

How can I contact customer support?

Visit our Contact page for the enquiry form and verified business contact details.

Still have questions?

Our team is available for product enquiries and consultation requests.